Introducing Mobile Assist
Now work from your mobile within ServiceNow Agent App!
Minimize SLA breaches -Track all your upcoming SLAs and see the breached ones at one central place
Dashboards and Reports: Review your Dashboards and Reports from your mobile
Be organized– View all your open tasks, your group’s assigned and unassigned tasks centrally from any ServiceNow table (any task extended table)
Get notified and take action– Get push notifications for task assignments, SLA warnings, SLA breaches and more!
Smart Directory: Access your company’s contacts available in ServiceNow and call, email, text directly
Manage Team and work – Quickly Assign or Reassign tasks from any task table on the go
Save time: Submit your requests from Service Portal from anywhere
Take control: Easy to configure push messages based on what you need. Admins can define default Service Portal, default Knowledge Base which task tables to get push messages from.
Be more organized – Introducing Bookmarks – Bookmark your tasks with notes to work later form the ease of web or mobile
Access your Knowledge Base from anywhere
Add attachments, photos, Work Notes, Comments using Out of the Box ServiceNow Agent App features
No hassles, No 3rd party integrations
Also available for Cases ‘Customer Service Management’, besides most features mentioned above you can also :
Get escalation alerts for Cases
Close or Propose a solution quickly
Locate all escalated cases for you or your group
More features are coming soon